Water Billing

Water Bills are Quarterly
Meters are read around the 15th of the Month – March, June, September and December.

Bills are due on the 21st of the Month – January, April, July and October.
Please utilize the following options when paying your bill.

Utility Bill Payment Options:
Residents can pay utility bills using drop box at City Hall
Residents can pay utility bills online  with a credit or debit card
Residents can pay utility bills by check mailed to PO Box 39, Lake Helen, Florida 32744

Pay your bill online with your Credit Card:
Pay Water Bill Online (opens external site)

Phone: (386) 228-2121
Fax: (386) 228-9714
Contact Water Billing Department with questions related to payments, billing & new service.

Review latest Lake Helen Drinking Water Quality Report:

2021 Consumer Confidence Report

Water Utility Bill Drop Box
artwork by Kathy Ivers, curated by Nancy Weary

During the water meter reading months, from the 13th-17th we are asking residents to make sure:

1. Family pets are restrained so that City employees can access the meter
2. Meters are easily accessible and are not covered by any items
3. Grass and/or shrubbery are trimmed around meters

Water bills are rendered thereon and mailed out the first of April, July, October, and January, or the first working day thereafter. Full payment is due upon receipt of the bill. Such billing shall become delinquent if not paid within twenty (20) days of the billing date and subject to penalty. Non-payment after thirty (30) days of the billing date shall result in the water being shut off and shall not be reconnected until all delinquent penalties have been fully paid.

When leaving a residence, it shall be the owners/tenants responsibility to notify City Hall with a final read date and forwarding address for the final water bill and service deposit refund, if applicable.